How it works
Every rule is known before you book, and applied the same way for everyone, without discussion case by case.
Length and dates
A stay lasts at least 14 nights, with no maximum. You arrive and leave on any day of the week.
A request is sent at least 7 days before the arrival, and at most 12 months before.
Price
Each family sets the price of its rooms, per night, the same whatever the length of the stay. Diets and services are included: nothing is added. Nobody negotiates it.
The price you see includes We Made Room's service fee, 24% of the family's price taxes included, the same for everyone. The price of a stay is fixed on the day of the request.
Request and choice
Each family's page says everything, and you send a request. With the request, or after it, you can ask the family a question; phone numbers and addresses stay hidden until the stay is confirmed. A student on their own may have up to 3 requests at once, with different families.
The family has 48 hours to accept or decline, or up to 5 days while it finishes its verification. You then have 48 hours to choose among the families that accepted; the other requests are closed automatically.
Payment
The stay is paid in periods of 28 nights, charged automatically: the first 60 days before the arrival, the next ones 30 days before they start, or at once when that day is past. You see the schedule before you commit.
The family's address and phone number are sent after the first payment has gone through, with the emergency sheet.
Cancellation
If you cancel before the arrival, what is due to the family depends on how long before you cancel. The rest of what was charged is refunded automatically.
If the family cancels, everything is refunded automatically, and you can request another family.
| Cancelled | Due to the family |
|---|---|
| More than 60 days before the arrival | Nothing: nothing was charged yet |
| From 60 to 8 days before | The first 7 nights |
| 7 days or less before | The first 14 nights |
Leaving early, staying longer, changing family
You can leave before the end, with 7 nights of notice. The nights due run until the end of the notice, or the real departure if later, with a minimum of 14 nights.
These nights are paid at the price of the stay. The amount refunded is shown before you confirm, and paid automatically.
Changing family is an early departure followed by a new request, which may start the next day.
To stay longer with the same family, ask for it on the page of the stay: the family answers within 48 hours, and the new nights are paid like the others, at the same price per night. To come back later, request the same family again from its page.
Verified families
Before appearing in the catalogue, each listing is checked at a distance: the rooms, the photos, among them one of each room with a code written for it, proving it was taken there, and the charter signed. Before accepting a request, the family is verified too: the identity of one adult, checked online. It then carries the badge "Verified". Then come the reviews of the students.
Insurance
No insurance is asked of the student. We recommend a liability and assistance insurance all the same: the student answers for the damage they cause. We also advise the family to check with its insurer that hosting a student is covered.
Emergencies
We Made Room is a platform and handles no emergency. The emergency sheet sent with the family's details gives the emergency numbers of the country of the stay and the family's address; a student sent by an institution also has its contact.